Our 30-day return policy allows you to request a return within 30 days after receiving an item.
To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with all tags attached, and in its original packaging. Additionally, you will need a receipt or proof of purchase.
To initiate a return, contact us at support@bazarnines.shop . Returns should be sent to the following address: 139 Dollis Hill Avenue, London, England, NW2 6RB.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.
For any questions about returns, feel free to contact us at support@bazarnines.shop at any time.
Damages and Issues
Inspect your order upon receipt and contact us immediately if there are any defects, damages, or if you’ve received the wrong item. This allows us to assess the issue and resolve it promptly.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalised items), and personal care items (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, don’t hesitate to contact us.
Unfortunately, we cannot accept returns for discounted or promotional items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-off Period for the European Union
Despite the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification. As stated earlier, the item must be in the same condition as you received it, unworn or unused, with all tags attached, and in its original packaging. Additionally, you will need a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you to let you know whether your refund has been approved. If approved, you will automatically receive the refund via your original payment method within 10 business days. It may take some time for your bank or credit card issuer to process and display the refund.
If more than 15 business days have passed since the return was approved, please contact us at support@bazarnines.shop .